Refund Policy

ZoBoss is a $25/year subscription. Purchases are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), which appears as the seller of record on your billing statement.

14-Day Money-Back Guarantee

If you're not satisfied with ZoBoss, you can request a full refund within 14 days of your initial purchase or renewal charge. To request a refund, email zoboss@crystalboswell.com with your account email and order details. Approved refunds are processed by Paddle back to your original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.

After the 14-Day Window

Refund requests made after 14 days from the charge date are not eligible under this policy, except where required by applicable law.

Cancelling Future Renewals

You can cancel your subscription at any time to prevent future renewal charges. Cancel from your account settings or by emailing zoboss@crystalboswell.com. If you cancel outside the 14-day refund window, you'll retain access through the end of your current paid period, but the current period itself is not refunded.

Exceptions Required by Law

Where consumer protection law in your jurisdiction (for example, certain EU/UK cooling-off periods for digital purchases) requires a refund right beyond what's stated here, we will honor that legal requirement. Contact us at zoboss@crystalboswell.com to raise such a request.

Billing Errors

If you believe you were charged in error (e.g., duplicate charge, wrong amount), contact us at zoboss@crystalboswell.com and we'll investigate with Paddle on your behalf.

Paddle's Role

As Merchant of Record, Paddle may also independently handle certain disputes, chargebacks, or refund requests in accordance with their own Buyer Terms and Conditions, which apply to the payment transaction itself.

Contact

Questions about this policy? Reach us at zoboss@crystalboswell.com.